Welcome to www.clovemind.com (“Website”) and www.sal-foundation.com (“Website”) and/or Mobile Application (the “Application”) owned by Salubrium Private Limited, (“Our”, “Us”, “We”, “SAL Foundation”, “Company”, “Firm”, “Salubrium”, “Website”, “Site”, “Mobile App”, “Application”).

This Privacy Policy (the “Privacy Policy”) along with the Terms of Service provides the terms and conditions governing Your use of this Website and/or Mobile Application. At Salubrium, We value Your trust & respect Your privacy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as Our Terms and Conditions at www.clovemind.com and www.sal-foundation.com and/or Mobile Application. This Privacy Policy provides You with details about the way Salubrium deals with your data which is voluntarily shared by You to Us. You are advised to read this Privacy Policy carefully.

By visiting Our Website and/or Mobile Application You expressly give Us consent to use Your personal information in accordance with this Privacy Policy. If You do not agree to the terms of the policy, please do not use or access Our Website and/or Mobile Application.

The expressions “You”, “Your” or “User”, whenever the context so requires, for the purposes of this Privacy Policy, shall mean any natural or legal person who may create by registration, membership account on this Website and/or Mobile Application or agree to avail Our Services through this Website and/or Mobile Application, or otherwise access Our Website and/or Mobile Application.

Being generated by a computer system it does not require any physical or digital signatures. This Privacy Policy is published by Us, in compliance of:

1. Section 43A of the Information Technology Act, 2000; and
2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

Consent

By visiting and/or using Our Website and/or Mobile Application, providing us your Personal Information or by making use of the features provided by the platform or by making a payment to Salubrium, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your personal information in accordance with the provisions of this Privacy Policy. You expressly give Us consent to use & disclose Your personal information in accordance with this Privacy Policy.

General

We will not sell, share or rent Your personal information to any third party or use Your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Us will only be in connection with the provision of agreed Services & products and this Privacy Policy. To carry out general marketing, We would be sending out emails to users registered on Our Website and/or Application (or by any means and in any media, including, but not limited to, on Our Website and/or Mobile Application or through Our merchants or in advertisements / marketing campaigns / any form of audio or visual media or websites). We reserve the right to communicate Your personal information to any third party that makes a legally-compliant request for its disclosure with or without duly informing you prior to the same.

Collection of Information

In order to provide Our Services, We may collect the following types of information:

• User information – When You use our Services, We automatically receive and record information from Your device and, applicable browser. Such information may include Your Contacts, location of Your device, text messages, Your device storage, Your IP address, cookie information, software and hardware attributes, contacts and unique device ID. Most of the information We collect during Your use of Our Website and/or Mobile Application, such as Your device and hardware IDs and device type, the content of Your request, and basic usage stats about Your device and general use of Our Services does not by itself identify You to Us, though it may be unique or consist of information that You may consider personal. Specifically, We collect, retain and use information collected, retained and shared through Facebook Platform, LinkedIn, Instagram, Google and YouTube, according to the applicable terms and conditions of their privacy policies.
• User Id – In order to avail the counselling services, you shall have to sign up on the Website and/or Mobile Application.
• Use history and preferences – We save Your query terms as well as the experience/category selected, these may be associated with the unique User ID of Your device. We also save Your preferences as recorded through Your use of our Services and use them for personalization features.
• Cookies – When You use Our Services, We may send one or more cookie. We use cookies to improve the quality of Our Service by storing User preferences and tracking User information. Certain products and services offered by Us allow You to download and/or personalize the content You receive from Us. For these products and services, We will record information about Your preferences, along with any information that You provide voluntarily.

Use of Information

• The Personal Information We collect enables Us to identify and reach You, keep You posted on Our latest announcements, upcoming events, including confirmations, security alerts and support and administrative messages. It also helps Us to improve Our Services. If You do not wish to be on Our mailing list, You can opt out at any time by updating Your preferences on the Website and/or mobile application.
• From time to time, We may use Your Personal Information to send important notices, such as communications and changes made to Our terms, conditions and policies. Since, this information is important and mutually beneficial with respect to Your interaction with Us, You cannot opt out of receiving these communications.
• We may also use Personal Information for internal purposes such as data analysis and research to improve Our Services, products and customer communication, quickly process Your transactions, assist You in scheduling appointments, remind you of upcoming or follow-up appointments, as well as cancelled appointments and thereby help to personalize Your experience.
• We collect Non-Personally Identifiable Information about Our users generally to improve features and functionality of the Website and/or Mobile Application. We may analyze trends through aggregated demographic and psychographic offers to users to better understand individual user needs and interests. We may also share this Non-Personally Identifiable Information with Our partners to allow them to assist Us in delivering tailored advertisements, promotions, deals, discounts, and other offers to You when You use the Services. We collect information from You when You participate in activities or other promotions offered on Our Website and/or Mobile Application.
• We may also collect information about You through other methods, including research surveys or feedback & ratings or information We obtain from third parties, including verification services, data services, as well as information available in public domain.
• We may use Your Personal information to detect and protect us against error, fraud, misrepresentation, and any other legal ramifications including but not limited to any civil litigation or criminal activity.
• We also reserve the right to remove, at Our sole discretion, any User who may be defamatory or sexual in nature or offensive to other Therapist/ Counsellors or Listeners of Salubrium employees or Other Users in any manner and take appropriate legal action against such User in accordance with Our Terms of Service.

Sharing of Personal Information

We only share personal information with other companies or individuals in the following limited circumstances:

• We may share with third parties the location of Your device in order to improve and personalize Your experience of our Services.
• We may share with third parties certain non-personal information, such as the number of Users who used a particular service, watched a particular video, heard a particular audio, read a particular article or motivational quote as well as similar aggregated information. Such information does not identify You individually.
• We may share with third parties’ your Unique Device ID. While such information does not by itself identify You to us, it may be unique or consist of or contain information that You consider personal, however such information does not identify You individually.
• We provide such information to trusted businesses or persons for the purpose of processing information on Our behalf. We require that these parties agree to process such information based on Our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• Advertisers: We allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and You agree that We may provide any of the information We have collected from You in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers.

Security

The security of Your personal information is important to Us. We take precautions, including administrative, technical and physical measures, to safeguard Your personal information against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction. When You enter sensitive information on Our registration, We take necessary measures to keep it protected within our company.

This Website and/or Mobile Application has various electronic, procedural and physical security measures in place to protect the loss, misuse and alteration of information, or any accidental loss, destruction or damage to data.  When You submit Your information via the Website and/or Mobile Application, Your information is protected through Our security systems.

Accessing Third Party Websites

Website, mobile site and mobile app may contain links to other websites & platforms like WhatsApp, YouTube, Zoom, etc. Please note that when you click on one of these links, you are entering another website for which Salubrium has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Protection of Children

If You are a User under the age of 18 (“Child User”), please ensure that Your parents/guardian has expressly consented through written/non-verbal communication to Us for availing access to our Services in accordance with the present Privacy Policy. If You are the parent or guardian of a Child User, please ensure that You are physically present at all time during the counselling session of your child/ward and play an active role in ensuring that Your child does not post any personal information on Our Services or other online services, and that any information posted may be used by third parties without restriction. Notwithstanding anything contained herein, We shall always presume that every child User has acquired consent from his/her parent/guardian to access our Services and the parent/guardian are acting in the child’s best interest and therefore are duly empowered to enter into a legally enforceable contract on behalf of the child with Us.

Cookies

A cookie is a chunk of data that is sent to the Website from a server and stored on the hard drive of Your computer and/or mobile (“Cookies”). A session Cookie disappears automatically after You close Your browser. A persistent Cookie remains after You close Your browser and may be used by Your browser on subsequent visits to the Services. We may use Cookies related information to: (a) remember Your data and/or personal information so that You will not have to re-enter it during Your visit or the next time You access the Services; (b) provide customized third-party advertisements, content, and information; (c) monitor the effectiveness of third-party marketing campaigns; (d) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (e) track Your entries, submissions, and status in any promotions or other activities.

We may allow third-party service providers, like advertisers, to place and read their own Cookies, web beacons, and similar technologies to collect Data and/or Personal Information through Services. This data and/or personal information are collected directly and automatically by these third parties, and We do not participate in these data transmissions and these third-party cookies are not covered under this Privacy Policy.

Changes to the Privacy Policy

We reserve the right to change the Privacy Policy at Our sole discretion. We will inform Users of any such change by Us posting the updated Privacy Policy on Our Website and/or Mobile Application. We encourage You to review this Privacy Policy regularly for any such changes. Your continued use of the Services will be subject to the then-current Privacy Policy.

Force Majeure

Notwithstanding anything contained in this Privacy Policy or elsewhere, Salubrium shall not be held responsible for any loss, damage, or misuse of your sensitive personal data or information, if such loss, damage, or misuse is attributable to a Force Majeure Event (as defined below).

A “Force Majeure Event” shall mean any event beyond the reasonable control of Salubrium and shall include, without limitation, sabotage, fire, flood, tsunami, explosions, pandemic, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, any governmental or municipal action, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, and any other event analogues to the foregoing. No party shall be liable for non-performance or delay in performance of any obligations as stipulated in the agreement if such non-performance or delay is caused by an event of force majeure that materially impairs the ability of the affected party to perform its obligations under this agreement.

Compliance with Laws and Law Enforcement

We will cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We reserve the right to track IP addresses for the purposes of prevention of any fraud, misrepresentation, and any other legal eventuality on account of which we would be required to release IP addresses to legal authorities. We will disclose information about You to government or law enforcement officials or private parties when We believe reasonably necessary to comply with law, to protect the property and rights of Salubrium or a third party, to protect the safety of the public or any person, or to prevent or stop activity We may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

Email Notifications

You may be contacted, by email or in-app notifications or SMS or other means; for example, We may send You promotional codes and offers on behalf of other businesses, or communicate with You about Your use of the service. Also, We may receive a confirmation when You open an email from us. This confirmation helps us improve Our service. If You do not want to receive email or other mail from us, please indicate Your preference by clicking on the “Unsubscribe” link at the bottom of the email or changing Your email settings on Your account settings page. Please note that if You do not want to receive legal notices from us, those legal notices will still govern Your use of the service, and You are responsible for reviewing such legal notices for changes.   

Contact Information

If You have any questions or concerns with respect to this Terms of Service or the Website or Mobile Application or any information contained on thereon, You may contact Us by writing to Us at reachus@clovemind.com. These Terms of Service supersede any previous versions.

Additional Information:

Regd. Address: A/16, Bhatia Nagar, Shantilal Modi Road, Kandivali West, Mumbai – 400067

Corporate Identity Number (CIN): U85300MH2019PTC329358

GST Number: 27ABCCS5068A1ZI

Permanent Account Number (PAN): ABCCS5068A

Tax Deduction and Collection Account Number (TAN): MUMS11125J